Support


If you have a question about our products, the answer you need may be on our site. Look through the resources below to see whether your question is answered. If you need additional assistance, we offer free technical support by email. For more information, refer to the bottom of this page.

 

Download Help

If you have a problem downloading or de-compressing the app

Demo Help

If you have a question or problem running the demo version of the software,

  • refer to the documentation included in the downloaded archive
  • read it online by following the links below

Purchase and Registration Help

  • If you have a question about or a problem with purchasing the software, refer to the Buying Software FAQ
  • If you’ve never bought downloadable software before and need more information before continuing, read the All About Downloadable Software FAQ
  • Refund Policy
  • Privacy Policy
  • Upgrade Policy
  • If you’re having a problem registering the App,
    • Refer to the Installation Instructions found in the Read Me file included in the documentation folder, or read it online by following the links below
    • Check the App FAQ for frequently asked questions about registering, included in the documentation folder, or read it online by following the links below

Help Resources by App

iVCD – Mac

MacVCD X – Mac

Music Man – Mac

NetShred X – Mac

Shredit X – Mac

Shredit for Windows

Shredit for Mac OS 9

Shredit for Mac OS 8

Shredit for Mac OS 7

How to Contact Technical Support

If your question is not answered, please contact Product Support at support@mireth.com. Please include the following information:

  1. Problem description
      1. Software Name and Product Version
        To find the version number,
        Mac: single click the product icon and Get Info (File:Get Info)
        Windows: single click the product icon and show properties (File:Properties:Version tab)
      2. What Operating System and version you are running.
        To find the version number,
        Windows: (Start Menu:My Computer:Help:About Windows)
        Mac OS X: (Apple Menu:About this Mac)
        Mac: OS 8, Mas OS 9: (Apple Menu:About this Computer)If the problem is specific to one of our products, please also include:
      3. Whether you are using the trial version or the registered version of the product